1. Course cancellations

• It is important that you are sure that you can attend the complete course before you book your place. We will not make refunds, reductions or reschedule dates for holidays or time in lieu.

• Should you not be able to attend a one off booked class then please contact us via email  westoncottagepottery@gmail.com at least 14 days before your class. We may be able to reschedule your booking or amend the attendees, however, we cannot offer refunds. Any changes will be at the discretion of Weston Cottage Pottery.

• Course cancellations with less than 24 hours’ notice: We understand that illness and unforeseen circumstances happen, where possible we will reschedule your course class. However, our courses are structured in weekly progressing steps so this will be at the discretion and availability of Weston Cottage Pottery. 

• In the unlikely event that we need to make any amendments or need to cancel a session then participants will be given as much notice as possible by Weston Cottage Pottery via email. Participants can either be transferred to another session or offered a gift voucher to use at a time that is convenient to them.

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2. Pregnancy and medical conditions

If you have any medical condition then you must let us know in advance, before booking. Some conditions can make it difficult to do pottery and it may void our insurance. PREGNANCY: Please note that this course is not suitable for pregnant women as there are health implications. If you are found to have withheld information regarding a medical condition or pregnancy you will be asked to leave the course with no refund.

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3. Minimum age

The minimum age requirement for all courses at the moment is 16 years of age, unless specifically stated. Anyone believed to be younger than 16 years of age will be asked  to leave the class or course and refund will not be given.

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4. Course payment and costs

• Payment through our website is made via our secure checkout pages. 

• Payment of the full class or course fees must be made in advance of attendance. We are not able to hold bookings until payment has been received. 

• The course or class description will outline what is included in the cost. This may include materials, glazes and firing costs. Where glazing and firing is not provided as part of the course or class, for example for additional items made then this will also be stated in the course description.

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5. Course confirmation

Do not attend a course or class unless you have received confirmation of your booking via email from Weston Cottage Pottery.

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6. Respect

• We do not tolerate any form of abuse to our staff or participants of classes and reserve the right to terminate your booking without refunds.

• You are not to touch or handle and work within the studios that is not your own.

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7. Breakages

Weston Cottage Pottery cannot be held responsible for technical failure of equipment, breakages of students work or unexpected outcomes as this is the nature of ceramics. Clay is a natural substance and glazes are of a chemical make-up, different clay bodies and glazes will react and produce different outcomes based on any number of variances in their use and application.

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8. Firing times and collection/delivery of course pieces

• You will be emailed by Weston Cottage Pottery when your work is ready for collection, this will be approximately 4-6weeks after your class, depending on the studio’s kiln firing schedule and the firing requirements of your pieces. The process of drying and firing will be explained to you in detail at the time of your course or class. 

• With prior arrangement and payment of delivery fees work may be sent via courier or another mailing service. However, please be aware that no mail service will insure ceramic items and items sent using this method is entirely at your own risk. 

• If fired work is not collected within two months, then it may be disposed of unless agreed otherwise via email.

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9. Privacy

• Any personal information you give to us will be processed in accordance with EU GDPR:

  • Information will be used to process your booking and held until the completion of your lesson or course.

  • Email or phone numbers provided maybe used to help us arrange collection of your work.

  • If you have subscribed to our mailing list then we may inform you about similar courses, events or items that we think maybe of interest to you. 

  • To unsubscribe please email us at westoncottagepottery@gmail.com

• We may take photos of participants in our classes, with their permission. We will always ask the subjects permission before taking any photos. Photos maybe used for:

  • Advertising material, social media pages and our website. 

  • External parties where they are advertising or sharing information about our services.