1. Cancellations

• It is important that you are sure that you can attend the complete course or class session before you book your place. Both courses and classes are pre booked sessions and as such planning, preparation and materials are made and brought in advance of the sessions taking place. We can not make refunds, reductions or reschedule dates for time missed. 

• Should you not be able to attend a booked class then please contact us via email  westoncottagepottery@gmail.com at least one calendar month before your class. We may be able to reschedule your booking or amend the attendees, however, we cannot offer refunds. Any changes will be at the discretion of Weston Cottage Pottery and in line with the work already carried out in preparation of an event, class or course. 

• Cancellation of a class, event or workshop session with less than 24 hours’ notice: We understand that illness and unforeseen circumstances happen, where possible we will reschedule your class, event or workshop session within a 2 month period from the time of cancellation. Some classes, events and workshops are limited events and may not run again, in this instance you may only be offered, where available, space on a class, event or workshop session of a similar value to your original booking. 

• Our course dates are structured in weekly progressing steps and as such we are unable to reschedule missed sessions. 

• Individual places on a group booking will not be refunded – your total booking cost will be based on the original booking number and in line with the work already carried out in preparation of an event, class or course. 

• Classes, courses and drop ins are all booked on a first come first served basis.

• Weston Cottage Pottery reserve the right to cancel up to and including the date of the course or classes, if there are insufficient bookings but please do be rest assured that we will do all we can to avoid this happening. We will always give as much notice as is possible based on the circumstances at the time. In the unlikely event that we need to make any amendments or need to cancel a session then participants will be given as much notice as possible by Weston Cottage Pottery via email. Participants can either be transferred to another session or offered a gift voucher to use at a time that is convenient to them or receive a refund. 

• We reserve the right to change the timing or date of the Class, Experience or other event in order to provide a high-quality service or where it is necessary for reasons beyond our control.

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3. Gift vouchers and codes

There are no refund or cash alternatives for the purchase of gift vouchers, egift vouchers or codes as they are sent and shared with users at the time of purchase. Gift vouchers and codes are valid for 12 months. 

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3. Pregnancy and medical conditions

If you have any medical condition then you must let us know in advance, before booking. Some conditions can make it difficult to do pottery and it may void our insurance. PACEMAKER: All potters wheels (every brand) are potentially harmful to a person who has a pacemaker you must seek information and guidance from your doctor. Where a person fitted with a Pacemaker is in close proximity to an electric motor there is a potential for the magnetic field generated by the motor to interfere with the rhythm of the Pacemaker so it would not be doing its job of regulating heart-beat. All motors produce a magnetic field when in use, especially direct drive motors which have a magnet under the wheel head. PREGNANCY: Please note that some aspects of classes, workshops, events and courses are not suitable for pregnant women as there maybe health implications, please get in touch before booking. If you are found to have withheld information regarding a medical condition or pregnancy you will be asked to leave the course with no refund.

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4. Minimum age

• The minimum age for all wheel throwing courses and adult sessions is 16 years of age, unless specifically stated.

• The minimum age for children's one to one wheel throwing is 10 years old.

• The minimum age for children's clay club is 7 years old.

• The minimum age for the family hand building session is 5 years old.

• The minimum age for the family wheel throwing session is 10 years old.

Anyone believed to be younger than the stated participant age will be asked  to leave the class or course and a refund will not be given.

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5. Course payment and costs

• Payment through our website is made via our secure checkout pages. 

• Payment of the full class or course fees must be made in advance of attendance. We are not able to hold bookings until payment or a deposit has been received. 

• The course or class description will outline what is included in the cost. This may include materials, glazes and firing costs. Where glazing and firing is not provided as part of the course or class, for example for additional items made then this will also be stated in the course description.

• Lessons, courses and workshops are not guaranteed until payment has been made to reserve your space.

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6. Course confirmation

Do not attend a course or class unless you have received confirmation of your booking via email from Weston Cottage Pottery.

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7. Respect

• We do not tolerate any form of abuse to our staff or participants of classes and reserve the right to terminate your booking without refunds.

• You are not to touch or handle work within the studios that is not your own.

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8. Breakages or work failure

Weston Cottage Pottery cannot be held responsible for:

• The technical failure of equipment to meet a particular time frame

• Accidental breakages of students work

• Failure of a student following instructions such as miss application of glaze, joining of clay etc 

• Unexpected outcomes in colour, glaze performance, size or shape of work. Clay is a natural substance and glazes are of a chemical make-up, different clay bodies and glazes will react and produce different outcomes based on any number of variances in their use and application.

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9. Firing times and collection/delivery of course pieces

• Work will be ready to collect approximately 4-6weeks after your class, depending on the studio’s kiln firing schedule and the firing requirements of your pieces. The process of drying and firing will be explained to you in detail at the time of your course or class. 

• Depending on the nature of the items made some forms and shapes will naturally take longer to dry, this will be discussed at the end of your lesson or course. Wet work can not go into the kiln to be fired. 

• If fired work is not collected within two months, then it may be disposed of unless agreed otherwise via email.

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10. Privacy

• Any personal information you give to us will be processed in accordance with EU GDPR:

  • Information will be used to process your booking 

  • Email or phone numbers provided maybe used to help us arrange collection of your work.

  • If you have subscribed to our mailing list then we may inform you about similar courses, events or items that we think maybe of interest to you. 

  • To unsubscribe please email us at westoncottagepottery@gmail.com

• We may take photos of participants in our classes, with their permission. We will always ask the subjects permission before taking any photos. Photos maybe used for:

  • Advertising material, social media pages and our website. 

  • External parties where they are advertising or sharing information about our services.